Shipping and Refund Policy

📦 SHIPPING AND DELIVERY

🇪🇸 SPAIN

📍 Mainland

  • Standard Shipping: Delivery in 4-5 business days.

  • Express Shipping: Delivery in 24-48 business hours.
    Applicable to orders placed before 10 AM.

  • FREE: On orders over €55.

📍 Balearic Islands

  • Timeframe: Delivery in 4-5 business days.

  • FREE: On orders over €55.

📍 Canary Islands, Ceuta, and Melilla

  • Timeframe: Estimated delivery in 7 - 12 business days.

  • FREE: On orders over €55.

  • Note: The timeframe may vary slightly due to local customs procedures.

🇪🇺 EUROPE

💶 General Rate

  • FREE SHIPPING: On all orders over €55 (within the EU).

🚚 Delivery Options

1. Postal Shipping (National Post) – Economical

  • Delivery in 5-15 business days (depending on the destination country).

  • Delivered through your country's official postal service (La Poste, Deutsche Post, Poste Italiane, etc.)

2. Pickup Point 

  • Delivery in 3-7 business days.

  • Important: If you do not choose one, we will automatically assign the closest. If the package is returned for not being picked up, shipping costs will be deducted from the refund.

3. Home Delivery

  • Delivery in 3-7 business days directly to your address.

4. UPS Express (Urgent)

  • Fast delivery in 24-48 business hours.

  • The cost is calculated at checkout based on your city.

⚠️ CUSTOMS AND TAXES (Outside the EU)

For shipments to non-EU countries (United Kingdom, Switzerland, Norway, etc.):

  • Taxes not included: Website prices DO NOT include tariffs or import taxes.

  • Responsibility: These costs depend on your country's customs and are the customer's responsibility.

  • Payment: In some cases, you must pay them before receiving the package.

  • Delivery refusal: If you decide not to pay the fees and refuse the order:

    • The package will return to our warehouse.

    • Shipping costs and customs fees charged to us for the return will NOT be refunded. They will be deducted from the amount to be refunded.

🔁 RETURNS, EXCHANGES, AND REFUNDS

You have 30 calendar days from receipt of the item to request a return.

To proceed, you must contact us through:

📩 info@wabiks.com
Indicating: full name + order number.

✅ Conditions to accept the return

Once you receive our response, the items must be returned:

  • In its original condition: unused, unwashed, and undamaged.

  • With original tags and packaging.

  • With a note inside the package indicating: full name + order number.

Important for hygiene: If the product has been used or washed, returns are not accepted.

📦 Where do I have to send it?

Send the package with prepaid shipping to:

WABIKS
Gamonal 5, 5th floor, unit 20
28031 Madrid (Spain)

📌 Note: The return is your responsibility until the item arrives at our warehouse.

We recommend sending it by courier or certified mail, preferably with a tracking number, and keep the receipt.

🚫 Returns with freight collect will not be accepted.

💳 How and when will I receive the refund?

Once we verify everything is OK, you will receive the amount via the same payment method used for the purchase.


This process usually takes 24–48 hours from review (depending on bank/platform, it may take longer to reflect).

💸 Do I have to pay anything for the return?

  • If you return it because it doesn’t fit (size, preference, etc.), return shipping is paid by the customer.

  • If the item has a defect or we made a mistake (wrong size/color/model), we cover the costs of pickup/exchange/refund.

🔄 Size exchanges

For size exchanges:

  • You only need to pay the shipping cost to our facilities.

  • The new shipment with the correct size is at our expense.

(In case of out of stock, we will offer you an alternative or refund.)

✍️ Personalized products

Personalized items are non-returnable and non-exchangeable.