Shipping and Refund Policy

📦 SHIPPING AND DELIVERY

🇪🇸 SPAIN

📍 Mainland Spain

  • Standard Shipping: Delivery within 4–5 business days.

  • Express Shipping: Delivery within 24–48 business hours.
    Applicable to orders placed before 10 AM.

  • FREE: On orders over €55.

📍 Balearic Islands

  • Timeframe: Delivery within 4–5 business days.

  • FREE: On orders over €60.

📍 Canary Islands, Ceuta and Melilla

  • Timeframe: Estimated delivery within 7–12 business days.

  • FREE: On orders over €60.

  • Note: The timeframe may vary slightly due to local customs procedures.

🇪🇺 EUROPE

💶 General Rate

  • FREE SHIPPING: On all orders over €55* (within the EU).
    *Except Switzerland and Norway, for orders over €60

🚚 Delivery Options

1. Postal Shipping (National Postal Services) – Economical

  • Delivery within 5–15 business days (depending on the destination country).

  • Delivered through your country's official postal service (La Poste, Deutsche Post, Poste Italiane, etc.)

2. Pickup Point 

  • Delivery within 3–7 business days.

  • Important: If you do not choose one, we will automatically assign the nearest one. If the package is returned because it was not collected, shipping costs will be deducted from the refund.

3. Home Delivery

  • Delivery within 3–7 business days directly to your address.

4. UPS Express (Urgent)

  • Fast delivery within 24–48 business hours.

  • The cost is calculated at checkout based on your city.

⚠️ CUSTOMS AND TAXES (Outside the EU)

For shipments to non-EU countries (United Kingdom, Switzerland, Norway, etc.):

  • Taxes not included: Website prices DO NOT include customs duties or import fees.

  • Responsibility: These costs depend on your country's customs authorities and are borne by the customer.

  • Payment: In some cases, you will have to pay them before receiving the package.

  • Refusal of delivery: If you decide not to pay the fees and refuse the order:

    • The package will be returned to our warehouse.

    • Shipping costs and any customs fees charged to us for the return will NOT be refunded. They will be deducted from the refund amount.

🔁 RETURNS, EXCHANGES AND REFUNDS

You have 30 calendar days from receipt of the item to request a return.

To proceed, you will need to contact us through:

📩 info@wabiks.com
Stating: first and last name + order number.

✅ Conditions for accepting the return

Once you receive our response, the items must be returned:

  • In its original condition: unused, unwashed, and undamaged.

  • With original tags and packaging.

  • With a note inside the package stating: first and last name + order number.

Important for hygiene: If the product has been used or washed, returns will not be accepted.

📦 Where do I need to send it?

Send the package with postage paid to:

WABIKS
Gamonal 5, 5th floor, unit 20
28031 Madrid (Spain)

📌 Note: Until the item reaches our warehouse, the return is your responsibility.

We recommend sending it by courier or registered mail, preferably with a tracking number, and keeping the receipt.

🚫 Returns sent postage due will not be accepted.

💳 How and when will I receive my refund?

Once we confirm that everything is OK, you will receive the amount through the same payment method you used to make the purchase.


This process is usually completed within 24–48 hours of the review (depending on the bank/platform, it may take a little longer to appear).

💸 Do I have to pay anything for the return?

  • If you return it because it does not fit you (size, preference, etc.), the return shipping is paid by the customer.

  • If the item has a defect or we have made a mistake (wrong size/color/model), we will cover the costs of collection/exchange/refund.

🔄 Size exchanges

For size exchanges:

  • You only need to pay the shipping cost to our facilities.

  • The new shipment with the correct size will be at our expense.

(If an item is out of stock, we will offer you an alternative or a refund.)

✍️ Personalized products

Personalized items cannot be exchanged or returned.